Gotta love it (NMCI)
Feb. 3rd, 2005 02:13 pmI can't wait for the next NMCI survey. I've got stuff to say this time!!!!!
I called Monday when I got this laptop and couldn't log in.. they spent 3 hours on the phone helping me fix things. Then I asked about the software for the RAS account so I can dial in to get mail remotely (which is the whole point of having the laptop) and he said he would set up to push the software for that. Well, stupid me put the laptop away over night and found emails in my inbox saying 'we tried to send the software, but couldn't find the workstation on the network). Ooops. So I replied to the email saying they could let me know when they wanted to push it and I would put the thing online. I left it docked overnight in my boss's cube... but yesterday morning, still no software. I emailed about it and they said they'd reassign it with a high priority. I left the laptop on and connected.. still nothing this morning... I called when I first got in and they said they would have it pushed within the hour. Now, still nothing! I emailed again, we'll see what happens.
Another issue, this computer has a 18+ gig hard drive... with less than 2 gigs of space free. I transferred my 2 gigs of documents and emails (yeowch) so I'm not dying for space, but.... it's previous owner is retired, and there's no reason why his files have to be taking up 10 gigs of space! (only an estimate since I can't even view the sizes of the files in his profile folders)
I called the help desk and they told me that I had to contact the local representative. That local person said to fill out a form. So I did that... he calls me asking what my problem with the laptop is (after I'd already explained it to him and his assistant). I explained again... he said 'we could probably re-image the drive'. What?? Then I'd have to get all the software that isn't default re-installed... it has AutoCAD on it.. that's impossible to get these days. I would have to retransfer all of my own stuff... I'd rather just do without the space. Sheesh. Give me admin rights and I'll fix it with one keystroke!
I called Monday when I got this laptop and couldn't log in.. they spent 3 hours on the phone helping me fix things. Then I asked about the software for the RAS account so I can dial in to get mail remotely (which is the whole point of having the laptop) and he said he would set up to push the software for that. Well, stupid me put the laptop away over night and found emails in my inbox saying 'we tried to send the software, but couldn't find the workstation on the network). Ooops. So I replied to the email saying they could let me know when they wanted to push it and I would put the thing online. I left it docked overnight in my boss's cube... but yesterday morning, still no software. I emailed about it and they said they'd reassign it with a high priority. I left the laptop on and connected.. still nothing this morning... I called when I first got in and they said they would have it pushed within the hour. Now, still nothing! I emailed again, we'll see what happens.
Another issue, this computer has a 18+ gig hard drive... with less than 2 gigs of space free. I transferred my 2 gigs of documents and emails (yeowch) so I'm not dying for space, but.... it's previous owner is retired, and there's no reason why his files have to be taking up 10 gigs of space! (only an estimate since I can't even view the sizes of the files in his profile folders)
I called the help desk and they told me that I had to contact the local representative. That local person said to fill out a form. So I did that... he calls me asking what my problem with the laptop is (after I'd already explained it to him and his assistant). I explained again... he said 'we could probably re-image the drive'. What?? Then I'd have to get all the software that isn't default re-installed... it has AutoCAD on it.. that's impossible to get these days. I would have to retransfer all of my own stuff... I'd rather just do without the space. Sheesh. Give me admin rights and I'll fix it with one keystroke!